FAQs

Question: Why do you hate dogs?

Answer: Not true - we love dogs! However, for a variety of reasons, we believe there are certain public places where pets should not be allowed. Specifically, restaurants, grocery stores are two that are top of mind as there are health codes in place in most major cities to prevent this type of activity for very good reasons. We simply believe in common respect.

Question: Are you an anti-animal rights group?

Answer: Not at all. We consider ourselves a human rights group but we’re also pro-animal. We believe in safe spaces for people and dogs.

Customer service

If you have any issue with any Pause the Paws store orders, please contact us via email at: PODCeo23@gmail.com or by phone at +1 213-659-4658 extension 800.

All transactions are conducted in US Dollars (USD).

Return policy and process

Please note that Pause the Paws will not be held responsible and will not offer replacements or refunds for customers ordering the wrong size or color. In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund.

Please note there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

Refund and dispute policy

If a product has arrived damaged or flawed due to a manufacturing error, Pause the Paws may offer a refund (or free replacement, including shipping) of the damaged item. 

Please contact customer service within 30 days (domestic orders) or 45 days (international orders) of the damaged product delivery. There is no need to send back faulty or damaged items. If one of these unfortunate issues does pop up, all we need is photo proof. Our Customer Service team will assist with any questions, comments, feedback, or concerns.

If the order arrives at a buyer’s specified address in a reasonable time, in good condition, in the correct size, and has no production errors, we will not accept returns, exchanges or offer refunds.

Consumer data privacy policy

Pause the Paws Privacy Policy.

Last updated: March 31, 2024.

This website collects personal data to power our site analytics, including:

Information about your browser, network, and device

Web pages you visited prior to coming to this website

Your IP address

This information may also include details about your use of this website, including:

Clicks

Internal links

Pages visited

Scrolling

Searches

Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

Billing and shipping address

Details relating to your purchase (for example, your shirt size)

Email address

Name

Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

Our payment processor(s) Stripe will also collect payment information from you. You can read their privacy policy at https://support.stripe.com/topics/privacy.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with Zapier for data porting.

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

Information about your browser, network and device

Web pages you visited prior to coming to this website

Web pages you view while on this website

Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

Billing and shipping address(es)

Details about your orders (for example, your shirt size)

Email address

Name

Phone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

You enter your email address at checkout, or are logged into your customer account.

You add a product which is in stock to your shopping cart.

You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

You’ve created a customer account

Your customer account password has been reset or updated

You’ve made a purchase

Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

Information about your browser, network, or device

Information about this site and the page you’re viewing on it

Your IP address

When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.

Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.